Hey there, Seb here!
If you’ve been following along, you know we’ve shifted the newsletter this year to focus on actionable insights—less fluff, more real-world AI implementation.
No matter what type of business you run—retail, e-commerce, services, or even a creative agency—one thing is certain: customer inquiries take time. They clog up inboxes, slow down workflows, and pull you away from high-value tasks. But what if you could automate that process without losing the human touch?
Today, I want to share something we’ve done at Atelier QG, our screen printing and embroidery business, that’s been a total game-changer.
The Problem
Handling initial customer inquiries is a massive time sink. Most questions revolve around the same things—pricing, product options, turnaround times—and yet, responding manually eats up hours every week.
- “What’s your minimum order quantity?”
- “How long does it take to get my order?”
- “Can you do custom designs?”
Sound familiar? We were spending hours each week typing the same responses, over and over. Not exactly the best use of time when you’re trying to grow a business.
The Solution
We brought in Lindy.ai, an AI agent trained with all our key business details—prices, product catalog, order process, and more. Now, when potential clients fill out a form on our website, Lindy replies, answering their questions and even asking for missing details to move orders forward.
But here’s the interesting part – she doesn’t just reply, she engages. If someone asks about pricing but forgets to mention quantity, she’ll ask. If they’re interested in custom design but haven’t specified colors, she’ll probe for more details.
The Impact
- Faster response times
- More efficient workflows
- Happier customers
What This Means For Your Business
Whether you run a retail shop, consulting firm, or creative agency, think about:
- How many hours do you spend answering basic questions?
- What could you do with that time instead?
- What would instant response times mean for your customer satisfaction?
And the best part? It’s just the beginning.
This might seem like a small tweak, but trust me—it’s not. Seeing AI handle these conversations in real time is mind-blowing, and it’s opening up insane possibilities, not just for my business but for yours too.
If you’re still on the fence about AI, this is your sign. It’s not just hype—it’s real, it’s powerful, and it’s happening right now.
Catch you in the next one,
Seb
